Phone +61 8 9225 7588
Training
Business Management
Manage Effective Workplace Relationship
Course Aim/Objectives:This unit is designed to develop knowledge and skills in developing and maintaining positive relationships within internal and external environments.
Learning Outcomes
Upon completion of this unit participants will be able to:
- Manage information and ideas
- Establish systems to develop trust and confidence
- Manage the development and maintenance of networks and relationships
- Implement strategies to manage difficulties to achieve positive outcomes
Content
- The Manager's Role
- Provide and manage information and ideas
• Consultation processes
• Policies, processes and procedures - Trust and confidence in employees, colleagues, customers and suppliers
• Organisational's social, cultural, and business standards are developed
• Personal styles and methods adjusted to organisational cultural and social systems - Networks and relationship building
- Guidance, counselling and support services are identified to assist staff manage complex work difficulties
• Management of poor performance
• Manage conflict at the workplace
Assessment
Assessment of your learning occurs in a number of different ways. These are the features in the assessment process.
- You will assess your own progress individually or in a group with peers following the various activities and self-tests in the unit.
- Your facilitator will monitor your completion of the set activities, and check that you have completed the requirements. These activities and exercises will form evidence for your final assessment.
- Your facilitator will be responsible for verifying that your performance has met the statement requirements.
- You will need to keep any written work or other evidence to form a portfolio for assessment.
- A workplace portfolio is the most appropriate and relevant method to demonstrate transfer of knowledge and skills from the classroom to the workplace
Award / Credential
Upon successful completion of all assessment requirements participants will receive a Statement of Attainment.
Contact
Leader Group Training Services on +61 8 9225 7588 or email info@leadergroup.com.au
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